Breeze Airways
Reviews and Complaints
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Verified Reviewer |
Charleston, South Carolina
Not happy
Breeze told us to come early during TSA issues and there was no agent at desk until 2 hours before flight. No answer at customer service phone.
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Verified Reviewer |
Marstons Mills, Massachusetts
Cannot get boarding pass
- - Cannot get boarding pass; please contact a real person at 508-245-**** or avoikos@***.com.
Cannot reach a person.
cannot get boarding pass. 508-245-**** please call...real person!!!
avoikos@***.com;
cannot get boarding pass.
508-245-**** please call...real person!!!
avoikos@***.com;
cannot get boarding pass. 508-245-**** please call...real person!!!
avoikos@***.com;
New Orleans, Louisiana
Cancelled flight
I paid and immediately received a cancellation notice from y'all after taking my money. I would like to talk with someone.
Preferred solution: Full refund
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Verified Reviewer |
Naples, Florida
Booking a Flight
Please post flight schedule for May.
I need to book a return flight in May but you havent added any fly dates ro your calendar. Could you tell me when the calendar will be updated?
Thank you,
Cathy Dye
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
East Hartford, Connecticut
Resolved: Terrible customer assistance. No real person to ask questions. Breeze sucks.
Horrible, terrible experience. Get some living people to talk with customers who need help. Company needs some TLC
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation policies
- - Cancelled flight due to a family emergency, I called for help, a refund cost $175 per person, and I’d prefer a 100% refund or Breeze credit.
I needed to cancel our flight due to family emergencies and I had to call and I did receive help for a refund but it cost $175 per person which I was not happy about having to pay that to get my refund if theres a family emergency, you should get 100% of your money back or at least the full refund in an account for you to use with breeze in the future
Higganum, Connecticut
I bought a ticket that had the change/cancellation feature at no charge. I wanted to cancel, but the online interface just kept cycling back. I called
I bought a ticket that had the change/cancellation feature at no additional charge. .
I wanted to cancel, but the online interface just kept cycling back.
I emailed and they responded without bothering to understand my issue. Breeze has achieved a new low in abominable customer service.d
User's recommendation: Avoid Breeze. If something goes wrong, there is no one who wants to listen or to help.
Fayetteville, Arkansas
Credit
Nothing has happened. No one has reached out to me..,.,,,.,,,.,,.,,,,,..:..???
Not sure why. I wish they would
Salt Lake City, Utah
Getting my trips loaded into "My Trips"
This is not a user friendly service - all I need to do is get my trips loaded. Show me how to do it or give me a reason why I can't do it.
Fort Myers, Florida
I have not been able to remedy my problem without talking to abreeze, agent
- - I have a trip on June 25 from Fort Myers to Las Vegas.
- - It does not show under my trips; it says nothing booked.
- - I think the customer number is wrong.
I have a trip on June 25th, from Fort Myers to Las Vegas, and I would like to get it so it shows up under my trips. When I look under my trips, it says I have nothing booked. I think you have the wrong customer number for this trip.
Preferred solution: I need you to contact me because I have a trip book, but I cannot find it under my trips. Because you put the wrong customer number and very, very strongly right now.
User's recommendation: I should be able to contact the person to.Remedy this problem because it cannot be done on the breeze apps
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winter Garden, Florida
To ensure my wife’s KTN precheck status is on her boarding pass for flight out of Orlando MX806
- - Poor customer service and failed phone contact.
- - Wife's precheck number not on boarding pass.
- - Agent said to call Breeze; chat with robot was vague.
Poor customer service. I tried to contact by phone.
No success. My wife's precheck number didn't show up on the boarding pass.
The ticket agent said to call Breeze. There was just vague confusion when doing the chat with a robot.
Chicopee, Massachusetts
Uncomfortable flying at this time
- - I am uncomfortable flying now due to conflict and congestion.
- - I request a refund or a voucher.
- - I fly regularly and have been a good customer.
No contact. I am uncomfortable flying at this point and believe I should be given a refund or voucher due to the fact I don't feel safe flying at this point due to conflict, as well as congestion. I fly regularly and have been a good customer.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Leandro, California
Waiting for email address to be updated
- - Supervisor said to text or email and wait.
- - He issued boarding passes for a flight in a few days.
- - I flew and enjoyed it, but no email.
Unfortunately, when I went to the counter at Breeze Airways, the Supervisor told me he had to do the same thing text or email them and await a response. He did give me my boarding passes for my flight that was in a few days.
The supervisor apologize profusely.
I have taken my flight and really enjoyed the flight but still no update on my Email. This is unfortunate that there is no communication other than text or email.
Bonita Springs, Florida
Travel with a pepperbal non-lethal gun
Hi,
I need instruction on how to travel a Byrna-sd-kinetic-kit (pepper ball non-lethal gun) with me from RSW to LAS on Dec 31st 2025
Thank you
Annabel
Philadelphia, Pennsylvania
Wonderful trip
Front check-in to boarding to deplaning it was the best trip I ever had. Everyone was wonderful. Hope this airline never changes.
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