Breeze Airways
Reviews and Complaints
Myrtle Beach, South Carolina
Cancel outbound flight only, nor return
Speak to a live PERSON!!!
Speak to a real person
Speak to a true person
Speak to someone real!!!
Speak to someone with a real understanding
User's recommendation: Live people
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Verified Reviewer
Flight change or cancelation
There is no human to answer; it directs you to send a text or email to their customer support, which is no help at all. It's the middle of Hurricane Milton; we are evacuating, need to cancel our non-refundable flight, but the app keeps saying the flight cannot be found.
However, Breeze is saying it's still on. And no one can answer the damn phone to help you!
- Cheap flights
- No customer service
- No bags on flight
- Not a lot of flights
Preferred solution: Full refund
User's recommendation: If you’re expecting a catastrophic weather event or even if it’s hurricane season, don’t fly breeze
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Verified Reviewer |
Rialto, California
Rebooked flight information
I couldn't get any information on the rebooked flight. I don't know when it leaves or arrives at its destination.
No one is available to speak to. This is very frustrating and doesn't work.
User's recommendation: Use another airline
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Verified Reviewer |
Newport Beach, California
Very bad experience with one of the stewardess
Breeze Airlines, I was flying in an incredibly dangerous manner. I paid for a seat, and I have a video of the broken seat I'm sitting in.
FLIGHT MX503F144H 23M
A gentleman asked one of the stewardesses if he could move to another seat and she obliged. I spotted a seat a few rows back after boarding was complete. I went to sit in the seat, and almost immediately, one of the crew members spoke to me very belligerently. I explained to her that the seat I'm sitting in is broken, but she still responded aggressively. She ordered me to return to my seat in a tone as if I were her child, a criminal, or just a man to belittle, rather than using a gentler tone. She was keen to tell me that she could leave me in Las Vegas if I didn't comply.
I asked if I could move seats once we take off. She responded harshly with, 'No, you can't.' I didn't feel safe flying almost five hours in a broken seat which I paid for. I am now stressed and concerned. If this plane has an accident, I would be thrown from the frame because of the zip ties, evidence of which I have in video form.
Even more disturbingly, the crew member showed no concern for my safety, and I didn't trust her to have anyone's interest at heart. It felt like an act of prejudice, or simply a crew member with a bad attitude who lacks public relations skills. When I rested my arm on the armrest, it moved the back of the chair forward. About an hour into the flight, one of the stewardesses approached me at the front of the plane. After our discussion, she moved me to the seat I had initially tried to move to.
This experience was extremely embarrassing and stressful. I want to know if your employees can get away with their actions just because they can. I don't think I can fly with Breeze again. I am considering a lawsuit, but most definitely want an apology.
Preferred solution: An apology and to know that this employee learn how to speak to the public in a way to represent your company in a positive way..
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Verified Reviewer |
Philadelphia, Pennsylvania
Being charged $75 for name issue that was fixed but boarding pass are wrong
Last week my sister Rhonda Bruno chatted online with Breeze representative to discuss names on boarding passes. Rep told her to go into account profile and make sure names are correct in relation to ID.
My sister did this and hit save.
Today she checks in and notices our names are not matching those in profile. Call airport, AVP, and spoke in length to Susan. She charged us 75 per ticket but yet confirmed info on account was correct but boarding passes would need to be reissued.
Why are we being charged 150 when its breezes fault to begin with?
We cannot afford this. This trip is costing us double.
Please respond!
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Verified Reviewer
Cancel reservation
I need to cancel my son's reservation. He is no longer flying. He is too scared to fly and you don't offer assistance.
- Can not speak to anyone on the phone
Preferred solution: Full refund
User's recommendation: Do not use..you can't talk to anybody
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Reseda, California
Urgent Assistance Required: Pet Travel Issue Dear Breeze Airways Customer Support, I hope this message find
Dear Breeze Airways Customer Support,
I hope this message finds you well. I am writing to express my frustration regarding an issue I encountered during my recent travel experience with Breeze Airways.
I had called your customer service prior to my trip and was informed that I could add my pet on arrival.
However, upon arrival, I was informed that additional paperwork was required, which I had not been made aware of.
Despite arriving two hours early, I was unable to resolve this issue and was not allowed to board with my pet.
Additionally, I was told that I would not be refunded for my ticket or offered any accommodations regarding this matter.
I would greatly appreciate your assistance in resolving this issue, as it has caused significant inconvenience. Thank you for your attention to this matter.
Sincerely, Samantha godbee
1 90*-***-****
XBUS4K
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
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Verified Reviewer |
Las Vegas, Nevada
No pude viajar por que se presentó un fuerte dolor ya estando en la puerta de salida les pedi ayuda y en nada fueron capaz de ayudar muy inhumanos son
Se me presentó un fuerte dolor abdominal ya estando en la puerta de salida les pedi ayuda i fui ignorando totalmente son personas muy inhumanas .. la peor experiencia en mis 57 años
Preferred solution: Full refund
Los Angeles, California
Flight change
Well I could not talk to a live person. It was very frustrating. I didnt end of changing because I did not receive the help
User's recommendation: Please have a live person to speak to
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Verified Reviewer
Breeze at Sarasota Airport
Need to get an Uber to the airport. They have a list of airlines, but I didn't see Breeze.
Do you fly out of Sarasota Airport? Thank you.
Preferred solution: Are you at main terminal of Sarasota Airport?
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Verified Reviewer |
Hattiesburg, Mississippi
What a horrible company, no customer service
I wrote about the problem and sent my correct email address!!!
Another delay. Abcdefghijklmnopqurstuvwxyz.
Berkeley, California
It’s the only direct flight to Ca. where my family lives. Otherwise I would consider other airlines. The staff has been very polite & pleasant. It’s the website I disagree with.
Having to pay for everything, like, seat, 1 bag, even snacks, even changing ticket because of illness.
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Verified Reviewer |
Venice, Florida
Cancel flight
I need to talk to customer service cancel flight text not great not a help at all rather talk to person
User's recommendation: Not great
Shirley, New York
You can’t get a human the phone. It’s emailing or messaging only
You cannot get a human on the phone. Only email or messenger.
Nothing but email or messenger. I was not able to ask my question
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Verified Reviewer
HORRIBLE
Cancelled flight, then put us on a flight for it to get delayed an hour and a half behind. Then, 30 mins before that time, it got delayed again for another 2 hours, then AGAIN until 3:30 AM when it was supposed to be at 9 PM.
Now they can't find a pilot to fly the plane, and I have 3 young kids with me. This is so unacceptable.
Preferred solution: Full refund
User's recommendation: never again
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Happens every day, all day, somewhere to someone. The system is not perfect and if you can find a way to fly the plane without a pilot, I salute you.