Breeze Airways

I would leave them zero stars if I could. Don't buy the travel insurance either; complete scam!

And then you can't speak with a real person. Their AI texts are awful.

I literally can't speak with anyone, no customer service, and if you leave a message, they will email you back in a few days. It's insanity that they run an airline like this.

I was told to use their website. I canceled my flight and now waiting for a refund or credit.

Have no clue what I will be receiving. I like talking to a live person and getting my questions answered by a person verses chatting with a bot.

So going forward, I am not sure I will do this again. They will need to convince me that this airline is worth it.

Trying to book a flight but the y want to over charge services. I called customer service and got nothing but a recording that had absolutely nothing to do with my problem.

Spoke to nobody at all. I need answers NOW NOT 4 days later in the middle of my busy work day.

I need to book a return flight in May but you havent added any fly dates ro your calendar. Could you tell me when the calendar will be updated?

Thank you,

Cathy Dye

Horrible, terrible experience. Get some living people to talk with customers who need help. Company needs some TLC

I needed to cancel our flight due to family emergencies and I had to call and I did receive help for a refund but it cost $175 per person which I was not happy about having to pay that to get my refund if theres a family emergency, you should get 100% of your money back or at least the full refund in an account for you to use with breeze in the future

Poor customer service. I tried to contact by phone.

No success. My wife's precheck number didn't show up on the boarding pass.

The ticket agent said to call Breeze. There was just vague confusion when doing the chat with a robot.

Hi,

I need instruction on how to travel a Byrna-sd-kinetic-kit (pepper ball non-lethal gun) with me from RSW to LAS on Dec 31st 2025

Thank you

Annabel

I'm very disappointed in the time and service I received during my flight scheduled on Tuesday. You need to improve your customer service.

Purchased via Expedia, their confirmation stated Breeze only would allow seat selection, baggage payment, check-in: they supplied their trip number and Breeze confirmation number. I had flown before, so I had a frequent flyer number and account.

When I tried to select a seat, the site stated it couldn't find the confirmation number. Seven texts and emails later, after they verified I had the correct number, I was never able to access the reservation.

Talking to a human is not possible. Expedia said it was impossible for them to assist 'as per Breeze.' The first trip was no problem; it took eight contacts to get a flight credit.

Need to cancel my flight due to a relative dying in the next three months. I believe I have travel insurance.

I wanted to see if I could get credit on my credit card versus taking flight credit.

My number is 949-300-****. My name is Tim Stevens.

There is no live person to talk with if you have a problem. Buyer beware.

Unbelievably horrible way to do business. Major difficulty booking flights.

Nobody answered my call

I simply want to know how to link up my breeze Visa card to my breeze account.

I received a message saying my ticket is canceled. So I want to confirm because I just booked another one so I need money back from the first one.

And confirm that my second buy is ok because my flight is tomorrow and I dont want any mess. Below the email from the FIRST flight.

Dont cancel my flight bought today. But give me my money back from first one