Breeze Airways
Breeze Airways Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Breeze Airways has 2.2 star rating based on 235 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend Breeze Airways to a friend or colleague.
- Rating Distribution
Pros: Cheap flights, Cheap, Direct flights.
Cons: Can not ever talk to a customer service rep, Customer service, Everything else there was to many cons to list.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Breeze Airways has 2.2 star rating based on 235 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend Breeze Airways to a friend or colleague.
- Rating Distribution
Pros: Cheap flights, Cheap, Direct flights.
Cons: Can not ever talk to a customer service rep, Customer service, Everything else there was to many cons to list.75% of users think that Breeze Airways should improve its Customer Service.
33% of users say that they might use Breeze Airways in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Use another airline", "Nice people if you can book a flight", "If you need customer service - I pity you.", "A way to get more direct answers to my question.", "Book a trip even though you can't go anywhere either way you're gonna lose your points".
Most users ask Breeze Airways for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rialto, CaliforniaRebooked flight information
I couldn't get any information on the rebooked flight. I don't know when it leaves or arrives at its destination.
No one is available to speak to. This is very frustrating and doesn't work.
User's recommendation: Use another airline
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I rented a car through the airline Breeze, but never received the rental and never got my money back. This was back in July. I filed a dispute with my bank and nothing happened.
Preferred solution: A refund for not purchasing the rental car threw Breeze airline that I didn't rent
Reimbursement form for hotel stay
Breeze cancelled my return flight from Ft. Meyers Airport home to Long Island Islip McArthur Airport on Monday October 7th due to mechanical difficulty.
Instead Breeze provided an alternative flight MX8238 | MX8093 to Charleston International Airport at 11:30 pm that same evening to return on Tuesday, October 8th at 10: am, flight MX8238 | MX9093 from Charleston Airport direct to Long Island Islip McArthur Airport. As a result of this change, I had to stay at the "Residence Inn By Marriott" on Monday evening October 7th. The Breeze Attendant at Ft. Meyers stated that the cost of the hotel stay would be refunded to me as well as all travels on the cancelled flight.
I was informed that I would receive an e-mail message with instructions on how to apply for the hotel refund. I have not yet received this e-mail. Please forward it to me as I believe I have a limited time-frame to request this $278.16 Hotel stay refund.
If you need to reach me via phone, I can be reached at 631-513-****. Please forward the refund instructions as soon as possible to evuoso3808@***.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Suffolk, VirginiaMy points are missing
I've had to cancel my trip one time because our parents got so sick and we can no longer go anywhere. There were a couple times I was able to leave home and get a quick break so I booked a trip to Florida and then there was a hurricane.
I've tried to use my points with Breeze but they just literally wiped away my 42,000 points. They said they have a 24 month policy. The thing is I have tried many times to take a trip and due to weather I've had to cancel it. They said sorry.
Hope we can help you in the future. That's all they respond with.
If I knew the system, I would've booked trips and kept canceling them just so I could keep my points, but I never heard of a place that would take away your points that soon
User's recommendation: Book a trip even though you can't go anywhere either way you're gonna lose your points
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Jacksonville, FloridaI’ve been trying
Ive been trying to contact Breeze airlines customer service since yesterday to make a change on a reservation it seems impossible.
User's recommendation: You need to set a better way of communication with your costumers
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlight change or cancelation
There is no human to answer; it directs you to send a text or email to their customer support, which is no help at all. It's the middle of Hurricane Milton; we are evacuating, need to cancel our non-refundable flight, but the app keeps saying the flight cannot be found.
However, Breeze is saying it's still on. And no one can answer the damn phone to help you!
- Cheap flights
- No bags on flight
- No customer service
- Not a lot of flights
Preferred solution: Full refund
User's recommendation: If you’re expecting a catastrophic weather event or even if it’s hurricane season, don’t fly breeze
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Newport Beach, CaliforniaVery bad experience with one of the stewardess
Breeze Airlines, I was flying in an incredibly dangerous manner. I paid for a seat, and I have a video of the broken seat I'm sitting in.
FLIGHT MX503F144H 23M
A gentleman asked one of the stewardesses if he could move to another seat and she obliged. I spotted a seat a few rows back after boarding was complete. I went to sit in the seat, and almost immediately, one of the crew members spoke to me very belligerently. I explained to her that the seat I'm sitting in is broken, but she still responded aggressively. She ordered me to return to my seat in a tone as if I were her child, a criminal, or just a man to belittle, rather than using a gentler tone. She was keen to tell me that she could leave me in Las Vegas if I didn't comply.
I asked if I could move seats once we take off. She responded harshly with, 'No, you can't.' I didn't feel safe flying almost five hours in a broken seat which I paid for. I am now stressed and concerned. If this plane has an accident, I would be thrown from the frame because of the zip ties, evidence of which I have in video form.
Even more disturbingly, the crew member showed no concern for my safety, and I didn't trust her to have anyone's interest at heart. It felt like an act of prejudice, or simply a crew member with a bad attitude who lacks public relations skills. When I rested my arm on the armrest, it moved the back of the chair forward. About an hour into the flight, one of the stewardesses approached me at the front of the plane. After our discussion, she moved me to the seat I had initially tried to move to.
This experience was extremely embarrassing and stressful. I want to know if your employees can get away with their actions just because they can. I don't think I can fly with Breeze again. I am considering a lawsuit, but most definitely want an apology.
Preferred solution: An apology and to know that this employee learn how to speak to the public in a way to represent your company in a positive way..
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Reseda, CaliforniaUrgent Assistance Required: Pet Travel Issue Dear Breeze Airways Customer Support, I hope this message find
Dear Breeze Airways Customer Support,
I hope this message finds you well. I am writing to express my frustration regarding an issue I encountered during my recent travel experience with Breeze Airways.
I had called your customer service prior to my trip and was informed that I could add my pet on arrival.
However, upon arrival, I was informed that additional paperwork was required, which I had not been made aware of.
Despite arriving two hours early, I was unable to resolve this issue and was not allowed to board with my pet.
Additionally, I was told that I would not be refunded for my ticket or offered any accommodations regarding this matter.
I would greatly appreciate your assistance in resolving this issue, as it has caused significant inconvenience. Thank you for your attention to this matter.
Sincerely, Samantha godbee
1 90*-***-****
XBUS4K
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Vegas, NevadaNo pude viajar por que se presentó un fuerte dolor ya estando en la puerta de salida les pedi ayuda y en nada fueron capaz de ayudar muy inhumanos son
Se me presentó un fuerte dolor abdominal ya estando en la puerta de salida les pedi ayuda i fui ignorando totalmente son personas muy inhumanas .. la peor experiencia en mis 57 años
Preferred solution: Full refund
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Verified ReviewerBreeze at Sarasota Airport
Need to get an Uber to the airport. They have a list of airlines, but I didn't see Breeze.
Do you fly out of Sarasota Airport? Thank you.
Preferred solution: Are you at main terminal of Sarasota Airport?
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Verified Reviewer | Venice, FloridaCancel flight
I need to talk to customer service cancel flight text not great not a help at all rather talk to person
User's recommendation: Not great
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Verified ReviewerHORRIBLE
Cancelled flight, then put us on a flight for it to get delayed an hour and a half behind. Then, 30 mins before that time, it got delayed again for another 2 hours, then AGAIN until 3:30 AM when it was supposed to be at 9 PM.
Now they can't find a pilot to fly the plane, and I have 3 young kids with me. This is so unacceptable.
Preferred solution: Full refund
User's recommendation: never again
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Verified Buyer | Naples, FloridaResolved: Refund
Company fixed the issue and I have been provided with apology.
Plane was switched to a smaller plane. My wife and I paid for the larger seats.
The smaller plane did not have the larger seats.
This was flight 741 into RSW yesterday. I would like a refund!!
User's recommendation: Don’t switch planes on short notice!
Airline Expert Talks
Schedule of flights from Norfolk to Syracuse NY
I dont find answers on the website and text message app does not address the question at hand.
I want to know if a schedule will be posted on the calendar for flights from Norfolk VA to Syracuse Ny. For the month of December?
The website says the Seasonal flights will be posted soon I dont know what that means.
Will there be flights in December or not? If so, when will the schedule be available?
User's recommendation: A way to get more direct answers to my question.
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Verified ReviewerPoints from recent flight HYNVSN
I recently flew with Breeze Airline from TF Green Airport to San Diego, Flight 740, and from San Diego to TF Green Airport, Flight 755. I recently created an account but my travel points are not reflecting.
How do I get my recent travel points? The confirmation number is HYNVSN.
Thank you. Have a great day.
Preferred solution: Get pointd
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Verified Reviewer | Burlington, VermontPlease confirm my reservation for 10/25/24 Ricci Gilman and Damian Hetzel flight # 817 at 11:10 am.
I got an email from your company saying that I had
Cancelled my flight reservations. That never happened.
I would not have cancelled them because my husband and my son in law had to be in Orlando,
FL on 10/25/24. Of course I could not get in touch with a human on the phone. I tried texting and got someone who said they could not help me, she gave me another way to get help but she assured me that it would take a lot longer to get help that way. I will never use your company again.
I will tell everyone I know not to use your company. My husband and son in law were flying to FL to help his elderly aunt as her home was destroyed in the hurricane. The fact that you cant call on the phone just made our problem a whole lot worse. You have made this a nightmare.
You do not put your customers first. That is for sure.
User's recommendation: Do not even attempt to use this airline. You will be sorry.
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What correspondence have you had with the offending vendor ? When did you serve your demand via Certified Mail Return Receipt Requested ?
That will give you the exact date and time they received your complaint and who signed for it.
Was it kept to one side of the paper and stuck to the facts ? You didn't tell us how your problem happened ; what are we supposed to do ?