Avalyn Msm
map-marker Portland, Oregon

I can’t get into my account! I am not receiving the emails to reset my password.

I cant get a hold of customer service! There is no option to talk to a live person. None of the help options relate to my problem.

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William F Xvi

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Refund

Breeze Airways - Refund
Breeze Airways - Refund - Image 2

I rented a car through the airline Breeze, but never received the rental and never got my money back. This was back in July. I filed a dispute with my bank and nothing happened.

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Loss:
$330

Preferred solution: A refund for not purchasing the rental car threw Breeze airline that I didn't rent

1 comment
Guest

What correspondence have you had with the offending vendor ? When did you serve your demand via Certified Mail Return Receipt Requested ?

That will give you the exact date and time they received your complaint and who signed for it.

Was it kept to one side of the paper and stuck to the facts ? You didn't tell us how your problem happened ; what are we supposed to do ?

Anonymous
map-marker New York, New York

Reimbursement form for hotel stay

Breeze Airways - Reimbursement form for hotel stay

Breeze cancelled my return flight from Ft. Meyers Airport home to Long Island Islip McArthur Airport on Monday October 7th due to mechanical difficulty.

Instead Breeze provided an alternative flight MX8238 | MX8093 to Charleston International Airport at 11:30 pm that same evening to return on Tuesday, October 8th at 10: am, flight MX8238 | MX9093 from Charleston Airport direct to Long Island Islip McArthur Airport. As a result of this change, I had to stay at the "Residence Inn By Marriott" on Monday evening October 7th. The Breeze Attendant at Ft. Meyers stated that the cost of the hotel stay would be refunded to me as well as all travels on the cancelled flight.

I was informed that I would receive an e-mail message with instructions on how to apply for the hotel refund. I have not yet received this e-mail. Please forward it to me as I believe I have a limited time-frame to request this $278.16 Hotel stay refund.

If you need to reach me via phone, I can be reached at 631-513-****. Please forward the refund instructions as soon as possible to evuoso3808@***.com.

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Katie A Csr

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Flight change or cancelation

Breeze Airways - Flight change or cancelation

There is no human to answer; it directs you to send a text or email to their customer support, which is no help at all. It's the middle of Hurricane Milton; we are evacuating, need to cancel our non-refundable flight, but the app keeps saying the flight cannot be found.

However, Breeze is saying it's still on. And no one can answer the damn phone to help you!

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Loss:
$500
Pros:
  • Cheap flights
Cons:
  • No customer service
  • Not a lot of flights
  • No bags on flight

Preferred solution: Full refund

User's recommendation: If you’re expecting a catastrophic weather event or even if it’s hurricane season, don’t fly breeze

Andre B Kdi

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| map-marker Newport Beach, California

Very bad experience with one of the stewardess

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Breeze Airlines, I was flying in an incredibly dangerous manner. I paid for a seat, and I have a video of the broken seat I'm sitting in.

FLIGHT MX503F144H 23M

A gentleman asked one of the stewardesses if he could move to another seat and she obliged. I spotted a seat a few rows back after boarding was complete. I went to sit in the seat, and almost immediately, one of the crew members spoke to me very belligerently. I explained to her that the seat I'm sitting in is broken, but she still responded aggressively. She ordered me to return to my seat in a tone as if I were her child, a criminal, or just a man to belittle, rather than using a gentler tone. She was keen to tell me that she could leave me in Las Vegas if I didn't comply.

I asked if I could move seats once we take off. She responded harshly with, 'No, you can't.' I didn't feel safe flying almost five hours in a broken seat which I paid for. I am now stressed and concerned. If this plane has an accident, I would be thrown from the frame because of the zip ties, evidence of which I have in video form.

Even more disturbingly, the crew member showed no concern for my safety, and I didn't trust her to have anyone's interest at heart. It felt like an act of prejudice, or simply a crew member with a bad attitude who lacks public relations skills. When I rested my arm on the armrest, it moved the back of the chair forward. About an hour into the flight, one of the stewardesses approached me at the front of the plane. After our discussion, she moved me to the seat I had initially tried to move to.

This experience was extremely embarrassing and stressful. I want to know if your employees can get away with their actions just because they can. I don't think I can fly with Breeze again. I am considering a lawsuit, but most definitely want an apology.

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Preferred solution: An apology and to know that this employee learn how to speak to the public in a way to represent your company in a positive way..

Talayah Xfz

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Verified Reviewer
| map-marker Reseda, California

Urgent Assistance Required: Pet Travel Issue Dear Breeze Airways Customer Support, I hope this message find

Urgent Assistance Required: Pet Travel Issue Dear Breeze Airways Customer Support, I hope...

Dear Breeze Airways Customer Support,

I hope this message finds you well. I am writing to express my frustration regarding an issue I encountered during my recent travel experience with Breeze Airways.

I had called your customer service prior to my trip and was informed that I could add my pet on arrival.

However, upon arrival, I was informed that additional paperwork was required, which I had not been made aware of.

Despite arriving two hours early, I was unable to resolve this issue and was not allowed to board with my pet.

Additionally, I was told that I would not be refunded for my ticket or offered any accommodations regarding this matter.

I would greatly appreciate your assistance in resolving this issue, as it has caused significant inconvenience. Thank you for your attention to this matter.

Sincerely, Samantha godbee

1 90*-***-****

XBUS4K

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Jose L Kjf

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Verified Reviewer
| map-marker Las Vegas, Nevada

No pude viajar por que se presentó un fuerte dolor ya estando en la puerta de salida les pedi ayuda y en nada fueron capaz de ayudar muy inhumanos son

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Breeze Airways - No pude viajar por que se presentó un fuerte dolor ya estando en la...
Breeze Airways - No pude viajar por que se presentó un fuerte dolor ya estando... - Image 2

Se me presentó un fuerte dolor abdominal ya estando en la puerta de salida les pedi ayuda i fui ignorando totalmente son personas muy inhumanas .. la peor experiencia en mis 57 años

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Loss:
$443

Preferred solution: Full refund

Yasmeen G Jhc

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HORRIBLE

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Breeze Airways - HORRIBLE

Cancelled flight, then put us on a flight for it to get delayed an hour and a half behind. Then, 30 mins before that time, it got delayed again for another 2 hours, then AGAIN until 3:30 AM when it was supposed to be at 9 PM.

Now they can't find a pilot to fly the plane, and I have 3 young kids with me. This is so unacceptable.

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Loss:
$1900

Preferred solution: Full refund

User's recommendation: never again

1 comment
Guest

Happens every day, all day, somewhere to someone. The system is not perfect and if you can find a way to fly the plane without a pilot, I salute you.

Sian F Tth

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Verified Reviewer

Points from recent flight HYNVSN

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I recently flew with Breeze Airline from TF Green Airport to San Diego, Flight 740, and from San Diego to TF Green Airport, Flight 755. I recently created an account but my travel points are not reflecting.

How do I get my recent travel points? The confirmation number is HYNVSN.

Thank you. Have a great day.

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Preferred solution: Get pointd

virginia A Jha

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Question cost carry on and ch red CJ in

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The disappointment is that there is no telephone number for customer support, and other communication options didn't work either. They said there is a charge for carry-on, but finding out what that cost was difficult!

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Pros:
  • Affordable fare
Cons:
  • Customer service

Preferred solution: all set

User's recommendation: we fouhd an affordable ticket, but not having a telephone number is almost a deal breaker for me!

Jarquez W

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Verified Reviewer
| map-marker Los Angeles, California

Why do I have to pay for new ticket if I miss my flight within seconds?

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They closed the doors within seconds of departure. It was close to the departure time.

I have had a horrible experience with this service so bear with me.

Its sad I have to make a complaint about things like this. But it kills me that my flight was right there before they closed the doors on my mother and I.

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Anonymous
map-marker Birmingham, Alabama

No refund on cancelled flight

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Breeze Airways - No refund on cancelled flight

Due to a medical emergency flight had to be cancelled on June 22. Flight was scheduled for July 10.

Was told I would receive a full refund in 7-10 days. Over 30 days later have received no refund.

Will NEVER use this airline again. Absolutely the WORST customer service!!

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User's recommendation: Don’t fly Breeze Airways!!

Brian M Aek

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Delayed Flight - No Updated Departure or Arrival Time

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Breeze Airways - Delayed Flight - No Updated Departure or Arrival Time

They delayed my flight from RSW to CHS for maintenance issues but never provided updated departure or arrival time. Nor did they ever advise what maintenance issue was.

Their lack of customer service via phone is ridiculous and their text option sucks as does their app and website.

When you click flight status at either place it literally does NOTHING. SUPPOSED guest service team via text responsed with a generic message and rhenb20 minutes later asked for confirmation number and then - wait for it - NOTHING!

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Preferred solution: I’d simply like an apology for their website and app both sucking. I’d also like them to fix them. They are worthless!

User's recommendation: Stay far away - they SUCK

1 comment
Guest

What is truly worthless is apologies ; they are only words and words are the cheapest thing on Earth - truly worthless.

Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

Airlines making masks optional | How to travel safely this season?

May 25, 2020

Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.

Jamie Larounis
Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

Resolved
Leo S Arj

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Verified Reviewer

Resolved: Missing Rewards Points 0220374****

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Original review Aug 05, 2024

I had about 16,000 reward points credited to my account. I had a lot of trouble trying to sign in on the Breeze app yesterday to book a flight for my wife, Linda George Suggs.

I never got into the app; I'ts still in a loop today. I signed in on my Safari browser and changed names to book her flight. Then when I proceeded to change everything back to book a reservation for myself, the rewards points had vanished.

Please restore my points and confirm your handling. Leo H Suggs.

View full review
Pros:
  • Direct flights and low fares
Cons:
  • Poor customer service

Preferred solution: 160,000 missing rewards points restored

User's recommendation: Beware of trying to use the Breeze App for any reservation other than your own

Lezley Dzp

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Verified Reviewer
| map-marker Charlotte, North Carolina

Refund

Breeze Airways - Refund

My wife missed her flight and I was trying to see if I can get a refund.. Her name is Iresha Williams and the confirmation number isS8UJPG

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Colette S Dua

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Verified Reviewer

Damages

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Breeze Airways - Damages
Breeze Airways - Damages - Image 2
Breeze Airways - Damages - Image 3

I was extremely happy with the airline. Extremely. Until I saw a luggage handler on the plane, walking with my open luggage, looking for the owner. Then, I was told that they had received my luggage in a broken condition. Very insulting. Then, Stacy and two others on MX 148, I think it was, advised me to email the company regarding my issue.

I followed their instructions, but the email didn't work.

I tried to reach someone via Google search and received a text stating, 'You did not come to Breeze within an hour of your flight, no compensation will be given.'

I followed instructions from Breeze employees and was suddenly dismissed.

I texted the same number and said that their response was unacceptable and that I had posted my issue on Instagram.

They told me to wait and they would investigate the issue further. Still pending.

View full review
Loss:
$250
Pros:
  • Affordable
  • Spacious seats
Cons:
  • No contact for customer service after flight experience
  • Blamed me for their error
  • Text or email only for issues

Preferred solution: Compensation for damaged luggage, cost of checked luggage fee (it never made it under the plane) and compensation for the embarrassment caused on my flight. My items were visible to all on board and below place

1 comment
Guest

Compensation for embarrassment ? How about zero.

Get over it. Gold-digger.

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