Jahziel Keq

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Verified Reviewer
| map-marker Rialto, California

Rebooked flight information

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I couldn't get any information on the rebooked flight. I don't know when it leaves or arrives at its destination.

No one is available to speak to. This is very frustrating and doesn't work.

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User's recommendation: Use another airline

William F Xvi

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Verified Buyer
|

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Refund

Breeze Airways - Refund
Breeze Airways - Refund - Image 2

I rented a car through the airline Breeze, but never received the rental and never got my money back. This was back in July. I filed a dispute with my bank and nothing happened.

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Loss:
$330

Preferred solution: A refund for not purchasing the rental car threw Breeze airline that I didn't rent

1 comment
Guest

What correspondence have you had with the offending vendor ? When did you serve your demand via Certified Mail Return Receipt Requested ?

That will give you the exact date and time they received your complaint and who signed for it.

Was it kept to one side of the paper and stuck to the facts ? You didn't tell us how your problem happened ; what are we supposed to do ?

Anonymous
map-marker New York, New York

Reimbursement form for hotel stay

Breeze Airways - Reimbursement form for hotel stay

Breeze cancelled my return flight from Ft. Meyers Airport home to Long Island Islip McArthur Airport on Monday October 7th due to mechanical difficulty.

Instead Breeze provided an alternative flight MX8238 | MX8093 to Charleston International Airport at 11:30 pm that same evening to return on Tuesday, October 8th at 10: am, flight MX8238 | MX9093 from Charleston Airport direct to Long Island Islip McArthur Airport. As a result of this change, I had to stay at the "Residence Inn By Marriott" on Monday evening October 7th. The Breeze Attendant at Ft. Meyers stated that the cost of the hotel stay would be refunded to me as well as all travels on the cancelled flight.

I was informed that I would receive an e-mail message with instructions on how to apply for the hotel refund. I have not yet received this e-mail. Please forward it to me as I believe I have a limited time-frame to request this $278.16 Hotel stay refund.

If you need to reach me via phone, I can be reached at 631-513-****. Please forward the refund instructions as soon as possible to evuoso3808@***.com.

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Brooke A Hfx

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Verified Reviewer
| map-marker Suffolk, Virginia

My points are missing

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I've had to cancel my trip one time because our parents got so sick and we can no longer go anywhere. There were a couple times I was able to leave home and get a quick break so I booked a trip to Florida and then there was a hurricane.

I've tried to use my points with Breeze but they just literally wiped away my 42,000 points. They said they have a 24 month policy. The thing is I have tried many times to take a trip and due to weather I've had to cancel it. They said sorry.

Hope we can help you in the future. That's all they respond with.

If I knew the system, I would've booked trips and kept canceling them just so I could keep my points, but I never heard of a place that would take away your points that soon

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User's recommendation: Book a trip even though you can't go anywhere either way you're gonna lose your points

Issabella Tua

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Verified Buyer
| map-marker Jacksonville, Florida

I’ve been trying

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Breeze Airways - I’ve been trying
Breeze Airways - I’ve been trying - Image 2

Ive been trying to contact Breeze airlines customer service since yesterday to make a change on a reservation it seems impossible.

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User's recommendation: You need to set a better way of communication with your costumers

Katie A Csr

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Flight change or cancelation

Breeze Airways - Flight change or cancelation

There is no human to answer; it directs you to send a text or email to their customer support, which is no help at all. It's the middle of Hurricane Milton; we are evacuating, need to cancel our non-refundable flight, but the app keeps saying the flight cannot be found.

However, Breeze is saying it's still on. And no one can answer the damn phone to help you!

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Loss:
$500
Pros:
  • Cheap flights
Cons:
  • No bags on flight
  • No customer service
  • Not a lot of flights

Preferred solution: Full refund

User's recommendation: If you’re expecting a catastrophic weather event or even if it’s hurricane season, don’t fly breeze

Andre B Kdi

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Verified Reviewer
| map-marker Newport Beach, California

Very bad experience with one of the stewardess

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Breeze Airlines, I was flying in an incredibly dangerous manner. I paid for a seat, and I have a video of the broken seat I'm sitting in.

FLIGHT MX503F144H 23M

A gentleman asked one of the stewardesses if he could move to another seat and she obliged. I spotted a seat a few rows back after boarding was complete. I went to sit in the seat, and almost immediately, one of the crew members spoke to me very belligerently. I explained to her that the seat I'm sitting in is broken, but she still responded aggressively. She ordered me to return to my seat in a tone as if I were her child, a criminal, or just a man to belittle, rather than using a gentler tone. She was keen to tell me that she could leave me in Las Vegas if I didn't comply.

I asked if I could move seats once we take off. She responded harshly with, 'No, you can't.' I didn't feel safe flying almost five hours in a broken seat which I paid for. I am now stressed and concerned. If this plane has an accident, I would be thrown from the frame because of the zip ties, evidence of which I have in video form.

Even more disturbingly, the crew member showed no concern for my safety, and I didn't trust her to have anyone's interest at heart. It felt like an act of prejudice, or simply a crew member with a bad attitude who lacks public relations skills. When I rested my arm on the armrest, it moved the back of the chair forward. About an hour into the flight, one of the stewardesses approached me at the front of the plane. After our discussion, she moved me to the seat I had initially tried to move to.

This experience was extremely embarrassing and stressful. I want to know if your employees can get away with their actions just because they can. I don't think I can fly with Breeze again. I am considering a lawsuit, but most definitely want an apology.

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Preferred solution: An apology and to know that this employee learn how to speak to the public in a way to represent your company in a positive way..

Talayah Xfz

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Verified Buyer
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Verified Reviewer
| map-marker Reseda, California

Urgent Assistance Required: Pet Travel Issue Dear Breeze Airways Customer Support, I hope this message find

Urgent Assistance Required: Pet Travel Issue Dear Breeze Airways Customer Support, I hope...

Dear Breeze Airways Customer Support,

I hope this message finds you well. I am writing to express my frustration regarding an issue I encountered during my recent travel experience with Breeze Airways.

I had called your customer service prior to my trip and was informed that I could add my pet on arrival.

However, upon arrival, I was informed that additional paperwork was required, which I had not been made aware of.

Despite arriving two hours early, I was unable to resolve this issue and was not allowed to board with my pet.

Additionally, I was told that I would not be refunded for my ticket or offered any accommodations regarding this matter.

I would greatly appreciate your assistance in resolving this issue, as it has caused significant inconvenience. Thank you for your attention to this matter.

Sincerely, Samantha godbee

1 90*-***-****

XBUS4K

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Jose L Kjf

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Verified Buyer
|

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Verified Reviewer
| map-marker Las Vegas, Nevada

No pude viajar por que se presentó un fuerte dolor ya estando en la puerta de salida les pedi ayuda y en nada fueron capaz de ayudar muy inhumanos son

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Breeze Airways - No pude viajar por que se presentó un fuerte dolor ya estando en la...
Breeze Airways - No pude viajar por que se presentó un fuerte dolor ya estando... - Image 2

Se me presentó un fuerte dolor abdominal ya estando en la puerta de salida les pedi ayuda i fui ignorando totalmente son personas muy inhumanas .. la peor experiencia en mis 57 años

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Loss:
$443

Preferred solution: Full refund

RoseAnn C Zzw

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Verified Reviewer

Breeze at Sarasota Airport

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Need to get an Uber to the airport. They have a list of airlines, but I didn't see Breeze.

Do you fly out of Sarasota Airport? Thank you.

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Preferred solution: Are you at main terminal of Sarasota Airport?

Gaurav Otb

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Verified Reviewer
| map-marker Venice, Florida

Cancel flight

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I need to talk to customer service cancel flight text not great not a help at all rather talk to person

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User's recommendation: Not great

Yasmeen G Jhc

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Verified Reviewer

HORRIBLE

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Breeze Airways - HORRIBLE

Cancelled flight, then put us on a flight for it to get delayed an hour and a half behind. Then, 30 mins before that time, it got delayed again for another 2 hours, then AGAIN until 3:30 AM when it was supposed to be at 9 PM.

Now they can't find a pilot to fly the plane, and I have 3 young kids with me. This is so unacceptable.

View full review
Loss:
$1900

Preferred solution: Full refund

User's recommendation: never again

1 comment
Guest

Happens every day, all day, somewhere to someone. The system is not perfect and if you can find a way to fly the plane without a pilot, I salute you.

Resolved
Alyviah Osp

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Verified Buyer
| map-marker Naples, Florida

Resolved: Refund

Breeze Airways - Refund
Updated by user Nov 05, 2024

Company fixed the issue and I have been provided with apology.

Original review Oct 21, 2024

Plane was switched to a smaller plane. My wife and I paid for the larger seats.

The smaller plane did not have the larger seats.

This was flight 741 into RSW yesterday. I would like a refund!!

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User's recommendation: Don’t switch planes on short notice!

Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

Airlines making masks optional | How to travel safely this season?

May 25, 2020

Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.

Jamie Larounis
Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

Idali Iku
map-marker West Monroe, New York

Schedule of flights from Norfolk to Syracuse NY

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I dont find answers on the website and text message app does not address the question at hand.

I want to know if a schedule will be posted on the calendar for flights from Norfolk VA to Syracuse Ny. For the month of December?

The website says the Seasonal flights will be posted soon I dont know what that means.

Will there be flights in December or not? If so, when will the schedule be available?

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User's recommendation: A way to get more direct answers to my question.

Sian F Tth

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Verified Reviewer

Points from recent flight HYNVSN

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I recently flew with Breeze Airline from TF Green Airport to San Diego, Flight 740, and from San Diego to TF Green Airport, Flight 755. I recently created an account but my travel points are not reflecting.

How do I get my recent travel points? The confirmation number is HYNVSN.

Thank you. Have a great day.

View full review

Preferred solution: Get pointd

Ricci G Pue

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Verified Reviewer
| map-marker Burlington, Vermont

Please confirm my reservation for 10/25/24 Ricci Gilman and Damian Hetzel flight # 817 at 11:10 am.

I got an email from your company saying that I had

Cancelled my flight reservations. That never happened.

I would not have cancelled them because my husband and my son in law had to be in Orlando,

FL on 10/25/24. Of course I could not get in touch with a human on the phone. I tried texting and got someone who said they could not help me, she gave me another way to get help but she assured me that it would take a lot longer to get help that way. I will never use your company again.

I will tell everyone I know not to use your company. My husband and son in law were flying to FL to help his elderly aunt as her home was destroyed in the hurricane. The fact that you cant call on the phone just made our problem a whole lot worse. You have made this a nightmare.

You do not put your customers first. That is for sure.

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User's recommendation: Do not even attempt to use this airline. You will be sorry.

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