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Breeze Airways

Breeze Airways

www.flybreeze.com
What is your customer experience with Breeze Airways?

Breeze Airways Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Breeze Airways has 2.2 star rating based on 278 customer reviews. Consumers are mostly dissatisfied.

  • 18% of users would likely recommend Breeze Airways to a friend or colleague.

  • Rating Distribution
  • Pros: Cheap flights, Cheap, Direct flights.
    Cons: Everything else there was to many cons to list, Poor customer service, Can not ever talk to a customer service rep.

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Top Breeze Airways Reviews

Positive Review

"No WIFI"

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My wife and I paid for the large seats. Was told that included WIFI'. My wife and I are in our seventies and handicapped. We could hook up to the WIFI. Two...

Critical Review

"Can't get any help"

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I am 86 trying to book a flight. I think I have managed to do that, but the times listed are military, have no idea what it is. Also says I have no trips, but...

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Michael K Akv

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Verified Reviewer
| map-marker Charlton, Massachusetts

No WIFI

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My wife and I paid for the large seats. Was told that included WIFI'.

My wife and I are in our seventies and handicapped. We could hook up to the WIFI. Two very nice flight attendants tried two different times to get us on the wifi. Neither were able.

They apologized and told us to contract customer service. We both had planned to work on our computers.

Customer service had texted us that the wifi was complementary and that was it. They gave us both 1000 points each.

I think we deserve move than that.

Otherwise the flight was great and the attendants courteous and helpful.

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Kird B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

Breeze aiways phone number

Breeze Airways - Breeze aiways phone number

Breeze Airways Phone Number

Need to get in touch with Breeze Airways? For reservations, flight changes, or customer support, you can reach Breeze Airways by calling their customer service number at 1-8O8-47O-71O7 YES.

Their team is available to assist with booking inquiries, baggage questions, and general travel information. For faster service, have your booking details ready when you call.

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Katrina G Vvv

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Verified Reviewer

Suitcase broken

Breeze Airways - Suitcase broken
Breeze Airways - Suitcase broken - Image 2
Original review updated Mar 29, 2025

My wheel was broken off and now cant wheel it anymore. My suitcase was perfectly new when i boarded.

Theirs no number to talk to anyone to resolve my problem. Very annoying that theirs noway to contact them.

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Preferred solution: Full refund

Shivali Unl

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Verified Reviewer
| map-marker Norwich, Connecticut

Can't get any help

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I am 86 trying to book a flight. I think I have managed to do that, but the times listed are military, have no idea what it is.

Also says I have no trips, but I was given #475491****. At this point, I am terribly confused

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Mckenna Vlw

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Verified Reviewer
| map-marker Chandler, Arizona

Loved the flight. It was only at my home I couldn’t find the needed answer to my question

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Not too welcoming. I never did speak to s human being.

At the airport everything was super easy. ..;.,.;.

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Meryem Oxk
map-marker Chester, Virginia

Pissed customer damaged watch

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Breeze Airways - Pissed customer damaged watch
Breeze Airways - Pissed customer damaged watch - Image 2

Checked bag arrives to RVA with a damaged watch that now no one seems to state how it was freaking damaged ughhhhh

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User's recommendation: Don’t do it

Resolved
Janie H Fxm

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Verified Reviewer
| map-marker New Port Richey, Florida

Resolved: A breeze airline credit for future flights

In florida, we had a hurricane, which caused us to cancel our flight from tampa fl to charleston SC. We were told we can only have a credit, not a refund.

Our problem now is I need to seperate the two people's credits as we will not be flying anywhere together? Confirmation number is M4938C Janie Darlene Hampton and guest #2 is Audrey Withrow. total was 635.98 after all fees applied , round trip . Please advise so we each can receive individual amounts for future flights.

My phn is 727-505-**** .

We were to fly Oct 10, 2024 and come back on Oct 12,2024. thank you for a speedy reply.

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User's recommendation: cannot talk to a real person, have to text or email

Nancy s Twg

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Verified Reviewer

You people suck

I had to cancel my flight because my brother had a heart attack, so we cannot fly. I have been trying to get a refund due to the severity of his condition.

I have gotten the run-around.

I was only able to cancel my part of the flight; I am unable to get back into the flight reservation to cancel my brother's flight, and it has been a nightmare trying to get this done. This is poor customer service.

View full review
Loss:
$794
Pros:
  • Easy flight reservations
Cons:
  • Poor customer service satisfaction

Preferred solution: Full refund

User's recommendation: Make the refunds easily available

Resolved
Lynn A Htj

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Verified Reviewer
| map-marker Atlantic Beach, Florida

Resolved: Help with reservation

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Updated by user Mar 05, 2025

Company fixed the issue and I have been provided with apology. Already answered this before

Original review Feb 18, 2025

Communication from Breeze emailed to customer saying I have to cancel my ticket to rebook. There is no human on a phone to help with rebooking.

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User's recommendation: Be prepared there is no human to speak with about your tickets.

Zhi Mxl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Request Flight Change V61VJP

my name is Jan Moore. I booked a flight from Gulfport, MS to Orlando,FL for my mother on 8 May with a return date of 12 June.

I have a scheduling conflict and need to change the return flight on 12 June to either 15 or 19 June.

I can be reached at 228-233-****. Email pahlmoore@***.net.

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Mariellen P

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Verified Reviewer

Help needed and cannot get help from Breeze.

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Have a telephone communication ability. Join the 21st century. I need help, and it is seemingly impossible to get that assistance from you.

View full review
Cons:
  • I can not talk to customer service

Preferred solution: Help from the airline. They have no phone number for communication.

steve z Dgu

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Verified Reviewer
| map-marker North Kingstown, Rhode Island

Ambiguous airlines.......................

...cannot get definitive answer as to what charges when bringing a small suitcase on board/overhead storage. Hidden charges? I am unable to speak on the phone with a live breeze employee.

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Resolved
Lynn A Htj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Resolved: How to change destination for a booked ticket?

Updated by user Mar 02, 2025

Company fixed the issue and I have been provided with apology. I cancelled my reservations. Breeze gave me a full refund to be used for any future travel with them.

Updated by user Feb 18, 2025

Nice to fly but difficult to communicate with when a need arises to rebook to another time, day and/or destination.You pay for what you get, no human interaction.

Original review Feb 14, 2025

Hi,

I've tried changing my return trip to Hartford, CT to Monday, 2/24, leaving Jacksonville at 12:01 to Hartford, arriving at 2:29. On the app, it doesn't seem to be able to change the destination, only the day and time. Please advise.

Thank you,

Lynn Archambeault

View full review
Pros:
  • Love nonstop flights to fl
Cons:
  • No human to speak with in customer service

Preferred solution: Help

User's recommendation: It would be nice to speak with a human

Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

Airlines making masks optional | How to travel safely this season?

May 25, 2020

Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.

Jamie Larounis
Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

Danity Pax

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

I can give a better evaluation after my flight in May

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There is no active phone number for customer service. This is very disturbing! I was having difficulty making my reservation, and I never received a call back.

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Patt Jpj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Radcliff, Kentucky

Bag information

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I want to know if I can transport a cake for wedding on my carry on n bag, and also do you wheelchair service I need one

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Tejay Zyd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bedford, Virginia

Cancel my flight

My friend is in the hospital and so I need to cancel my trip. he had a stroke and will be going to rehab after hospitalization.

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