Breeze Airways

Im still waiting in PVD for flight 732 PVD to MCO. Im seating in the restaurant from to the gate and CEO Ricardo Garcia ask me how many drink and take .

Im explain to him is not the perfect question because him can ask me in different way.. Him said is my way to ask you and I can denied you boarding . Im ask him way you ask me and him said because him saw me in the restaurant for long time . Im ask him again whit him can ask in different way and him said and the boss and you nothing can do, whit you ask anymore question you denied boarding .

I have my receipt for everything and drink and eat . But is not reason him approach to me in that way front passenger .

This person is super arrogant, not use the protocol And disrespectful. Im fill him disrespectful my human being in front another passenger .

I tried to get a bag online before flying up to Norfolk from Tampa, and their app took my numbers and said something like nicely done and then gave me my boarding passes. When I got to the airport, their person said that I had not reserved a bag and it would now be $75.

I explained to the attendant, and she said if I had reserved online, it wouldn't be so expensive. I reiterated that I had done it online. Bottom line is we talked a little bit and she suggested twice that I should go online to reserve a bag prior to coming to the airport which I absolutely did their website. I put my credit card numbers in.

Anyway, she said it was going to be $75 and I had to go ahead and pay it. I tried to resolve online. It was an insulting and frustrating process with no resolution. They talked down to me as if I didn't know what I was doing.

The fact is, the app led me to believe the bag was reserved and no one wanted to listen to my problem after that. They just kept shifting the blame to me.

Needed to change our return flight from Ft Myers to Sarasota and the day change from Sunday to Saturday to get the passenger home. Breeze does not have any contact number to call reservations.

Everything is on line. However, to change your flight in line it will only allow you to change the date not the return departure city. To make it happen you have to cancel your return flight all together. This is somewhat frustrating since We had a medical issue in our group and the last thing I wanted to do is cancel all of our tickets(4 all together).

The issue was serious enough I took the chance and cancelled the return flight for all and had to start the rebooking process all over as a one way ticket.

You also need everyones information to enter such as birthdates and travel numbers.

To me it would have been much less stressful if there was at least a contact number to speak to a real person. I know the people I was traveling with would not have been able to do this on their own.

We had good flights, on time etc but the reservation process and changes need improvement

On yr debut flight back to RSW from mht

Flight delayed 715

Then 915 then 1015 then u finally put us on plane at 1115( even though you knew we weren't going anywhere) drove us on the plane all over the airport only plane out there then re parked the plane told us to get off made us leave the gate locked us out and then said plane would take off next day at noon midnight no hotels no where to go 50 degrees in airport no way I was waiting or thinking plane would be even taking off the next day 12 hrs latr are u kidding me old people Young people just left us so i booked another flight at 555 am with American thank god cause u suck cost me 232 $ from mht to dca dca to ft Meyers not in my whole life have I ever been mistreated and lied to in my life u were never going to take off that night u should have given people notice especially when u started sending delay messages at noon of that day i want my $ back betr Business bureau sounds good attorney general ect u were warned i will go a different route and wont rest till u do something to compensate me for the absolute worst treatment ever cant wait to blab