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Breeze Airways

Breeze Airways

www.flybreeze.com
What is your customer experience with Breeze Airways?

Breeze Airways Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Breeze Airways has 2.1 star rating based on 276 customer reviews. Consumers are mostly dissatisfied.

  • 17% of users would likely recommend Breeze Airways to a friend or colleague.

  • Rating Distribution
  • Pros: Cheap flights, Cheap, Direct flights.
    Cons: Everything else there was to many cons to list, Poor customer service, Can not ever talk to a customer service rep.

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Media from reviews

Breeze Airways - Pissed customer damaged watch
Breeze Airways - Pissed customer damaged watch - Image 2Breeze Airways - Need to get confirmation number for budget car rentalBreeze Airways - Reimbursement form for hotel stayBreeze Airways - RefundBreeze Airways - No refund on cancelled flightBreeze Airways - HORRIBLE
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What Users Say About Breeze Airways?

60%

of Users warn about the lack of customer support, difficulty reaching a live agent, and poor communication.

Do not use..you can't talk to anybody.

If you need customer service - I pity you.

20%

of Users caution against booking with Breeze Airways due to extra charges, complications with changes, and unpredictable flight schedules.

Be careful when you book and always pay extra for change or cancel fees.

Stay away they will nickel and dime you to death and can't talk to anyone.

10%

of Users highlight positive experiences with Breeze's affordability and recommend it when there are no issues with the flight.

Great friendly service highly recommend.

If you can book something up with Breeze, go for it, but good luck if you’re trying to find out what flight goes where.

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Show reviews that mention
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Patt Jpj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Radcliff, Kentucky

Bag information

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I want to know if I can transport a cake for wedding on my carry on n bag, and also do you wheelchair service I need one

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Meryem Oxk
map-marker Chester, Virginia

Pissed customer damaged watch

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Breeze Airways - Pissed customer damaged watch
Breeze Airways - Pissed customer damaged watch - Image 2

Checked bag arrives to RVA with a damaged watch that now no one seems to state how it was freaking damaged ughhhhh

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User's recommendation: Don’t do it

Resolved
Janie H Fxm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Port Richey, Florida

Resolved: A breeze airline credit for future flights

In florida, we had a hurricane, which caused us to cancel our flight from tampa fl to charleston SC. We were told we can only have a credit, not a refund.

Our problem now is I need to seperate the two people's credits as we will not be flying anywhere together? Confirmation number is M4938C Janie Darlene Hampton and guest #2 is Audrey Withrow. total was 635.98 after all fees applied , round trip . Please advise so we each can receive individual amounts for future flights.

My phn is 727-505-**** .

We were to fly Oct 10, 2024 and come back on Oct 12,2024. thank you for a speedy reply.

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User's recommendation: cannot talk to a real person, have to text or email

Resolved
Lynn A Htj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlantic Beach, Florida

Resolved: Help with reservation

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Updated by user Mar 05, 2025

Company fixed the issue and I have been provided with apology. Already answered this before

Original review Feb 18, 2025

Communication from Breeze emailed to customer saying I have to cancel my ticket to rebook. There is no human on a phone to help with rebooking.

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User's recommendation: Be prepared there is no human to speak with about your tickets.

Mariellen P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Help needed and cannot get help from Breeze.

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Have a telephone communication ability. Join the 21st century. I need help, and it is seemingly impossible to get that assistance from you.

View full review
Cons:
  • I can not talk to customer service

Preferred solution: Help from the airline. They have no phone number for communication.

Resolved
Lynn A Htj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Resolved: How to change destination for a booked ticket?

Updated by user Mar 02, 2025

Company fixed the issue and I have been provided with apology. I cancelled my reservations. Breeze gave me a full refund to be used for any future travel with them.

Updated by user Feb 18, 2025

Nice to fly but difficult to communicate with when a need arises to rebook to another time, day and/or destination.You pay for what you get, no human interaction.

Original review Feb 14, 2025

Hi,

I've tried changing my return trip to Hartford, CT to Monday, 2/24, leaving Jacksonville at 12:01 to Hartford, arriving at 2:29. On the app, it doesn't seem to be able to change the destination, only the day and time. Please advise.

Thank you,

Lynn Archambeault

View full review
Pros:
  • Love nonstop flights to fl
Cons:
  • No human to speak with in customer service

Preferred solution: Help

User's recommendation: It would be nice to speak with a human

Danity Pax

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

I can give a better evaluation after my flight in May

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There is no active phone number for customer service. This is very disturbing! I was having difficulty making my reservation, and I never received a call back.

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Jon W Tmx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Lauderdale, Florida

Nobody Home!

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Needed to cancel 2nd leg of trip. Couldnt get to a live agent.

Only web access that didnt work.

Lost $300. Not happy.

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Media Dns

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Brentwood, New York

Need to get confirmation number for budget car rental

Breeze Airways - Need to get confirmation number for budget car rental
Contains 1 confidential file for company representatives

Need car seats for my car rental your customer support told me to call budget. Budget car rental l said to call Breeze and get a confirmation number for them so they can access and make request on the reservation.

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User's recommendation: Have a tab to add car seats when making reservation so we are not calling for this

Ted E Asz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlantic Beach, Florida

They changed our flight to a different airport and now we cannot change our return flight to the new airport.

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Nothing to add except that it seems impossible to talk to a real person. The tech support was not very good either.

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Miguel V Oql

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

About a reservation if u cancel your charges $ 150.00 and they want money before canceling the trip

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Updated by user Jan 23, 2025

There very RUDE AND UNPROFESSIONAL!!

Original review Jan 22, 2025

I received an email stating that there were changes to my flights, one going to PVD and the other one returning back home from Jet Blue to MCO. I called Breezeway to find out about the changes.

Different customer service representatives hung up the phone seven times when I called in. I was asked how much I paid for the flight. When I mentioned the price, all the representatives I called hung up the phone on me - very rude and very unprofessional! The price is $157.00 for the flight I booked with Breezeway.

I want my refund back and trip cancelled immediately! Very poor service!

View full review
Loss:
$157
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: NOT RECOMMENDED

Michelle L Mtt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Warwick, Rhode Island

Employer complaint

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Im still waiting in PVD for flight 732 PVD to MCO. Im seating in the restaurant from to the gate and CEO Ricardo Garcia ask me how many drink and take .

Im explain to him is not the perfect question because him can ask me in different way.. Him said is my way to ask you and I can denied you boarding . Im ask him way you ask me and him said because him saw me in the restaurant for long time . Im ask him again whit him can ask in different way and him said and the boss and you nothing can do, whit you ask anymore question you denied boarding .

I have my receipt for everything and drink and eat . But is not reason him approach to me in that way front passenger .

This person is super arrogant, not use the protocol And disrespectful. Im fill him disrespectful my human being in front another passenger .

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Preferred solution: Revaluation him position

User's recommendation: Disappointed to you employer in PVD

1 comment
Guest

This complaint is very poorly written. I am going to assume English is not your native language.

Ask a native speaker and writer of English to rewrite your complaint. Also, I find it hard to believe the CEO of the airline was working at the gate.

Ramiyah Mhz
map-marker Sarasota, Florida

It's too difficult to get in touch with someone. Too complicated.

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Too complicated to get through.

Need a better customer service info

I was inquiring as to why flights from SRQ to pvd are only at 7:30 at night.

They used to have an earlier flight that was much better

View full review

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Rebecca D Zsa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't add another person

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I tried to add my husband to a flight, but it would not let me, and I got no answer from Breeze. Of course, there is no direct connection to anyone, such as a phone number.

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Preferred solution: An answer or phone number

Marion M Gaq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Upcoming trip not appearing on app

I just bought two Breeze tickets for separate trips. I have both confirmation numbers, but only one trip appears on my Breeze app.

The trip that does not appear is DB6RFK. On the website, both trips appear, but not on the app.

View full review

Preferred solution: I would like my trip to appear on my Breeze app.

Anonymous
map-marker Sarasota, Florida

The flights are fine it's the time schedule change to providence Rhode illsland from saradota that I have questions. too late in the evening what happened to the 11:00 am flight, it

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The earlier flight from saradota to providence RI

Was so much better than the 7:30 pm flight.

I have to get a rental and the drive for another hour and a half to get to my destination.

I wish breeze had the earlier flught

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