Jeffrey M Opl

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No live agent to talk with

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I want to purchase seating for my wife and I on flight 331 from Raleigh to New Orleans, and flight 330 from New Orleans to Raleigh. My confirmation number is L9P88A to New Orleans and X7GH7J from New Orleans.

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Preferred solution: i’m trying to select seating for my wife and i in order to sit next to each other

Media Dns

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Verified Buyer
| map-marker Brentwood, New York

Need to get confirmation number for budget car rental

Breeze Airways - Need to get confirmation number for budget car rental
Breeze Airways - Need to get confirmation number for budget car rental - Image 2

Need car seats for my car rental your customer support told me to call budget. Budget car rental l said to call Breeze and get a confirmation number for them so they can access and make request on the reservation.

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User's recommendation: Have a tab to add car seats when making reservation so we are not calling for this

William F Xvi

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Refund

Breeze Airways - Refund
Breeze Airways - Refund - Image 2

I rented a car through the airline Breeze, but never received the rental and never got my money back. This was back in July. I filed a dispute with my bank and nothing happened.

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Loss:
$330

Preferred solution: A refund for not purchasing the rental car threw Breeze airline that I didn't rent

1 comment
Guest

What correspondence have you had with the offending vendor ? When did you serve your demand via Certified Mail Return Receipt Requested ?

That will give you the exact date and time they received your complaint and who signed for it.

Was it kept to one side of the paper and stuck to the facts ? You didn't tell us how your problem happened ; what are we supposed to do ?

Essence Xkb

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Verified Reviewer
| map-marker Falmouth, Maine

Need for emergency contact due to medical issue

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Needed to change our return flight from Ft Myers to Sarasota and the day change from Sunday to Saturday to get the passenger home. Breeze does not have any contact number to call reservations.

Everything is on line. However, to change your flight in line it will only allow you to change the date not the return departure city. To make it happen you have to cancel your return flight all together. This is somewhat frustrating since We had a medical issue in our group and the last thing I wanted to do is cancel all of our tickets(4 all together).

The issue was serious enough I took the chance and cancelled the return flight for all and had to start the rebooking process all over as a one way ticket.

You also need everyones information to enter such as birthdates and travel numbers.

To me it would have been much less stressful if there was at least a contact number to speak to a real person. I know the people I was traveling with would not have been able to do this on their own.

We had good flights, on time etc but the reservation process and changes need improvement

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Chrissie K Lih

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Verified Reviewer
| map-marker Tampa, Florida

Refund on duplicate ticket

The site froze while I was purchasing a ticket, and I was told via email from Breeze that I would be getting a refund in 7-10 days. I have not received it yet, only the seat purchase refund. When is my refund coming?

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Loss:
$484
Pros:
  • Drama free and friendly staff
Cons:
  • Trouble speaking to a human in customer service

Preferred solution: Full refund

User's recommendation: Great friendly service highly recommend

Jocie Pnt

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Verified Reviewer
| map-marker Ashburn, Virginia

Thievery

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On yr debut flight back to RSW from mht

Flight delayed 715

Then 915 then 1015 then u finally put us on plane at 1115( even though you knew we weren't going anywhere) drove us on the plane all over the airport only plane out there then re parked the plane told us to get off made us leave the gate locked us out and then said plane would take off next day at noon midnight no hotels no where to go 50 degrees in airport no way I was waiting or thinking plane would be even taking off the next day 12 hrs latr are u kidding me old people Young people just left us so i booked another flight at 555 am with American thank god cause u suck cost me 232 $ from mht to dca dca to ft Meyers not in my whole life have I ever been mistreated and lied to in my life u were never going to take off that night u should have given people notice especially when u started sending delay messages at noon of that day i want my $ back betr Business bureau sounds good attorney general ect u were warned i will go a different route and wont rest till u do something to compensate me for the absolute worst treatment ever cant wait to blab

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Anonymous
map-marker New York, New York

Reimbursement form for hotel stay

Breeze Airways - Reimbursement form for hotel stay

Breeze cancelled my return flight from Ft. Meyers Airport home to Long Island Islip McArthur Airport on Monday October 7th due to mechanical difficulty.

Instead Breeze provided an alternative flight MX8238 | MX8093 to Charleston International Airport at 11:30 pm that same evening to return on Tuesday, October 8th at 10: am, flight MX8238 | MX9093 from Charleston Airport direct to Long Island Islip McArthur Airport. As a result of this change, I had to stay at the "Residence Inn By Marriott" on Monday evening October 7th. The Breeze Attendant at Ft. Meyers stated that the cost of the hotel stay would be refunded to me as well as all travels on the cancelled flight.

I was informed that I would receive an e-mail message with instructions on how to apply for the hotel refund. I have not yet received this e-mail. Please forward it to me as I believe I have a limited time-frame to request this $278.16 Hotel stay refund.

If you need to reach me via phone, I can be reached at 631-513-****. Please forward the refund instructions as soon as possible to evuoso3808@***.com.

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Robert Miller M

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Verified Reviewer

Pricing

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I couldn't get a simple question about pricing related to taking skis on a flight. I tried texting with no luck.

Calling just sent me back to texting. That didn't work again.

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Preferred solution: An answer to my question about the baggage fee for skiis

Resolved
Shantell Mwi
map-marker Riverview, Florida

Resolved: Notification received for flight delayed, after receiving flight time change. I will never fly with them ever.

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Tried to speak with a live person, only to be sent to there messenger service. Navigating through the computer messenger service was difficult to the Point of frustration and confusion.

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Nayla Bzy

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Verified Reviewer
| map-marker Fort Myers, Florida

Problem with purchasing online

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Tried to call customer service. No live person. Said they would get back to me via email in a couple of days.

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Resolved
Alyviah Osp

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Verified Buyer
| map-marker Naples, Florida

Resolved: Refund

Breeze Airways - Refund
Updated by user Nov 05, 2024

Company fixed the issue and I have been provided with apology.

Original review Oct 21, 2024

Plane was switched to a smaller plane. My wife and I paid for the larger seats.

The smaller plane did not have the larger seats.

This was flight 741 into RSW yesterday. I would like a refund!!

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User's recommendation: Don’t switch planes on short notice!

Amberlyn Xhn
map-marker Chevy Chase, Maryland

My Trip booking confusion

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We made a Mytrip booking for a round trip Sarasota to Raleigh, on Breeze outbound and Frontier for the return. We received a Mytrip confirmation for the Breeze leg and then then received (1) an email from Mytrip saying "we could not confirm your booking request" and (2) a separate email from Frontier that its booking was cancelled.

That Mytrip could not confirm email from did not indicate what it could not confirm, so we do not know if we have flights with you from Sarasota to Raleigh, confirmation UYUJ9N AND QCSZPX. Please let me know if we have this flight with you on February 21.

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Christine S Yyz

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Verified Reviewer
| map-marker Inverness, Florida

Lost Maine driver's license

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Haven't heard an update...anyone check the seats on that plane?? 23, 23, 25 F. Could at least have someone actually look!

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Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

Airlines making masks optional | How to travel safely this season?

May 25, 2020

Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.

Jamie Larounis
Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

Brooke A Hfx

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Verified Reviewer
| map-marker Suffolk, Virginia

My points are missing

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I've had to cancel my trip one time because our parents got so sick and we can no longer go anywhere. There were a couple times I was able to leave home and get a quick break so I booked a trip to Florida and then there was a hurricane.

I've tried to use my points with Breeze but they just literally wiped away my 42,000 points. They said they have a 24 month policy. The thing is I have tried many times to take a trip and due to weather I've had to cancel it. They said sorry.

Hope we can help you in the future. That's all they respond with.

If I knew the system, I would've booked trips and kept canceling them just so I could keep my points, but I never heard of a place that would take away your points that soon

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User's recommendation: Book a trip even though you can't go anywhere either way you're gonna lose your points

Ronique Hsy
map-marker Durham, North Carolina

To confirm that I have a flight booked for December 15 from Columbus Ohio to RDU

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I could not get an answer to my question, I texted the number I was given and was told to hold on, I am still waiting for someone to text me back. It has been 20 minutes since I was told give me a few moments

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Issabella Tua

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Verified Buyer
| map-marker Jacksonville, Florida

I’ve been trying

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Breeze Airways - I’ve been trying
Breeze Airways - I’ve been trying - Image 2

Ive been trying to contact Breeze airlines customer service since yesterday to make a change on a reservation it seems impossible.

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User's recommendation: You need to set a better way of communication with your costumers

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